InfoisInfo South Africa

DEFENSOR SECURITY
Alarm in Bloemfontein

www.defensor.co.za
Show number
Remember you found this company at Infoisinfo 051448922?

Address

Cnr. Kraal & Alpha St. Bloemfontein. Freestate. 9301
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What you should know about DEFENSOR SECURITY

Security Alarm in Bloemfontein, Security Services in Bloemfontein

The Company was founded in 1996, with the core business being alarm system monitoring and armed response. A Guarding Division was added in 2003 and in 2006 Remote Off-Site CCTV Event Monitoring Division was added to the product range offered by the Company. We are proud of our Brand’s reputation in the market place and our expertise, resources and service delivery record exceeds customer expectations. Defensor Security leads the market by example with Service Levels second to none. To be the Preferred Asset Protection Company in South Africa focused on delivering a professional and holistic security service our core market sectors. We are committed to specialized and personal customer service and being an equal opportunity employer, insisting on fair treatment and ongoing personal development for all employees. We pride ourselves in always being professional in terms of our Commitment to Customer Care, Professionalism in our Field, Pride in our Appearance and Passion for our Profession. We are committed to delivering on promises made to our clients and delivering a service that exceeds customer expectations. We know that what we think of our service quality doesn’t count, but that customer views are the only reality. So we pay close attention to what they say, we try to walk in their shoes and stand on their side of the fence. When customers complain, we have a special opportunity to fix the problem and keep them happy, and learn something that’ll help us improve our service. So instead of avoiding complaints we encourage feedback, so that we can analyse situations, discuss them with our teams and turn them to our advantage. A business deal is never over; it’s just a stepping-stone to the next opportunity, a bridge to the future. From the moment we first meet a customer, we start work on the sale after next. Do whatever you must to create and cement a lifetime friendship. Our people know when they can’t deliver, they must own up, and not try and avoid the situation. We value honesty and as such expect our people to explain to the customer why they can’t do what they promised or what they expected. We teach our people to be proactive about problems, and that the best time to fix a problem is when you find out about it, because after that things go downhill. All Polygraph and Personnel screening is done by professionally trained personnel and the service conforms to International Recognized Standards. All Equipment used is guaranteed and conforms to International Standards, SABS and SAIDSA requirements. A Qualified Security Risk Assessment specialist is available 24 hours a day to assist in the client’s specific needs. This specific service entails the evaluation of Security Service Providers and giving the client feedback if the service is performed as required by the contract. Detailed Security Site Surveys can be drawn up to determine what the risks are and what has to be done to minimise it. A Qualified Security Manager is available to consult and assist in the Client’s specific needs.
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